Success Stories

Major Department was Losing Patients to Other Facilities!

Phoenix was able to provide enough Specialists to answer the phones promptly for New and Established Patients seeking appointments, to match patients to Physician Specialties, Insurance and Location while working with the physicians to optimize their appointment slots for maximum patient access. INCREASED PATIENT APPOINTMENTS BY 500% IN TWO YEARS!

Renowned Orthopedic Hospital with Under-Utilized MRI Slots!

This hospital was losing valuable high-dollar MRIs and CTs to ‘local’ facilities. Phoenix took over the Authorization process and provided the end-to-end Precert service, calling the Practices, the Patients, the Insurance Companies and the Radiology Schedulers to keep the patients for the facility. This achieved a 65% decrease in leakage to other facilities.

Prestigious Facility with Physicians Needing Chart Note Help!

This large facility needed to set up ‘in room’ recording between patient and provider. Phoenix set this up and it allowed the provider to concentrate on the patient visits and not on after-exam dictation. This resulted in more patients seen by the Provider and all the information was entered into the EMR! More comprehensive reporting results in higher reimbursement!

Specialty Hospital had over a 6 month Backlog of Coded Charts!

When Phoenix met with the VP of Revenue Cycle and Director of Coding, this facility was on the verge of bankruptcy. One look at their backlog of charts told the story! Phoenix brought their army of remote coders to bear on this problem, cleared out the charts and the reimbursement was staggering. Today, Phoenix has remained their mainstay for coding and they are thriving!